“Alexa and Google Duplex are not perfect but so are humans, only difference is, Alexa and Duplex are making great strides forward” During the years 2008-11 I had worked at a healthcare IT company that used Automated Speech Recognition (ASR), Speech-to-Text (STT) and Text-to-Speech (TTS) software to automate collecting insurance information from members on behalf of health insurance companies in the US e.g. Blue